This Cancellation & Refund Policy outlines the procedures for canceling services and requesting refunds from Serverian.in (“we,” “us,” or “our”), a hosting provider company based in India. By using our services, you agree to the terms of this policy.

1. Cancellation of Services

1.1 Cancellation by the Customer:

Customers may cancel their hosting services at any time by following the procedures outlined in their client portal or by contacting our support team. The specific cancellation method may vary depending on the service plan.

• For Monthly or Quarterly Plans: You can typically cancel your service with a notice period specified in your service agreement or within your client portal settings. Please refer to your account details for the exact notice period. Cancellation requests should be submitted through the designated channels within your client portal to ensure proper processing.
• For Annual or Longer Term Plans: Cancellation requests for annual or longer-term plans should be submitted as per the terms of your service agreement. Early cancellation of such plans may be subject to specific conditions outlined in your agreement.

It is your responsibility to ensure that you have properly canceled your account. A cancellation is confirmed only upon our acknowledgement of your request.

1.2 Cancellation by Serverian.in:

Serverian.in reserves the right to suspend or terminate services under the following circumstances:

• Non-Payment: Failure to pay for services on time may result in suspension or termination of your account. We will make reasonable attempts to notify you before suspension or termination.
• Violation of Terms of Service (TOS): Any violation of our Terms of Service may lead to immediate suspension or termination of your services without prior notice.
• Illegal Activities: If your account is used for illegal activities, we reserve the right to immediately terminate your services and report such activities to the relevant authorities.

In cases of cancellation by Serverian.in due to violation of our TOS or illegal activities, no refunds will be provided.

2. Refund Policy

2.1 Money-Back Guarantee (if applicable):

Serverian.in may offer a money-back guarantee for certain hosting plans as explicitly stated on our website or during the sign-up process. This guarantee typically applies to new customers and may have specific conditions and limitations.

• The money-back guarantee period, if offered, is usually 2 days from the date of your initial purchase.
• To be eligible for a refund under the money-back guarantee, you must submit your cancellation and refund request within the specified guarantee period.
• The money-back guarantee may not apply to all services, including but not limited to domain name registration, SSL certificates, dedicated servers, VPS plans, setup fees, migration fees, or any other add-on services. Please check the specific terms of the offer.

2.2 Refunds Outside the Money-Back Guarantee:

Refunds outside the scope of a specific money-back guarantee are generally provided at the sole discretion of Serverian.in. We may consider refunds in exceptional circumstances, such as significant and prolonged service outages that are directly attributable to our infrastructure and are not caused by factors beyond our control.

2.3 Non-Refundable Items:

The following items are generally non-refundable:

• Domain name registration fees.
• SSL certificate fees.
• Setup fees, if any.
• Migration fees, if any.
• Any usage-based charges, such as bandwidth overages.
• Add-on services or software licenses purchased through Serverian.in.
• Administrative fees or charges incurred due to customer actions.
• Services that have been used or consumed beyond a minimal level.
• Accounts terminated due to violation of our Terms of Service or illegal activities.

2.4 Procedure for Requesting a Cancellation and Refund:

To request a cancellation and/or a refund, you must:

1. Submit a Cancellation Request: Follow the cancellation procedure outlined in your client portal or contact our support team through the designated channels (e.g., support ticket system, email).
2. Submit a Refund Request: If you believe you are eligible for a refund based on this policy, clearly state your request for a refund when submitting your cancellation request or as a separate request through our designated support channels. Please provide a detailed reason for your refund request.

All refund requests will be reviewed by our team, and decisions will be made on a case-by-case basis, adhering to the terms of this policy.

2.5 Refund Processing:

If your refund request is approved, we will process the refund within 2 business days. The timeframe for the refund to appear in your account may vary depending on your payment method and the policies of your bank or payment processor.

Refunds will typically be issued back to the original payment method used for the purchase.

3. Contact Information

If you have any questions about our Cancellation & Refund Policy, please contact us at:

• Email: support@serverian.in
• Phone: +91-8100488233
• Address: 1 NO. BENGAL CHEMICALS, Kolkata, West Bengal, 700127
• Support Portal: Chat Now

4. Policy Updates

Serverian.in reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting ¹ on our website. It is your responsibility to review this policy periodically for ² any updates.